Last updated: 07/09/2022

Article 1 – LEGAL NOTICE

This website, accessible at the URL littorelle.com (the “Site”), is published by:

VEOTECH, a company with a capital of 5,000 euros, registered with the R.C.S. of Vannes under number 819062175, with its registered office at Place Albert Einstein, CP19 Prisme PIBS, 56038 VANNES CEDEX, France,

(Hereinafter referred to as the “Operator”).

The Operator’s individual VAT number is: FR94819062175.

The Site is hosted by the company Monarobase, La Vincendière, 28330 Les Étilleux, France.

The Director of Publication of the Site is VEOTECH.

The Operator can be contacted at the following phone number: 0257620665 and at the following email address: cs@veotech.fr.

Article 2 – GENERAL PROVISIONS RELATING TO THESE TERMS AND CONDITIONS

The General Terms and Conditions of Sale (the “General Terms and Conditions of Sale” or “GTC”) apply exclusively to online sales of products offered by the Operator on the Website.

The GTC are made available to customers on the Site where they can be directly consulted and can also be provided upon request by any means.

The GTC are binding on the customer, who acknowledges having read and accepted them by checking a box or clicking the button provided for this purpose before placing an order. The validation of the order by its confirmation implies the buyer’s full acceptance of the GTC in force on the date of the order, which are preserved and reproduced by the Operator.

Article 3 – PRODUCT DESCRIPTION

The Site is an online sales platform for Littorelle brand products (hereinafter referred to as the “Product(s)”) available to any individual or legal entity using the Site (the “Customer”).

Each Product presented on the Site is accompanied by a description (provided by the supplier or available on the manufacturer’s website via a link on the Site) specifying its essential characteristics. Photographs illustrating the products, where applicable, do not constitute a contractual document. The Product’s user manual, if it is an essential element, is available on the Site or sent at the latest upon delivery. The Products comply with the applicable French regulations.

The Customer remains responsible for the terms and consequences of accessing the Site, particularly via the Internet. This access may involve costs payable to technical service providers such as Internet access providers, which remain the Customer’s responsibility. Additionally, the Customer must provide and be entirely responsible for the equipment necessary to connect to the Site.

The Customer acknowledges having verified that the computer configuration used is secure and operational.

Article 4 – CREATION OF A CUSTOMER ACCOUNT

To place an order on the Site, the Customer may first create a personal customer account. Once created, the Customer must log in using their personal and confidential username and password. The Customer must not share their username and password as per the provisions of the PERSONAL DATA section of these Terms and Conditions. The Customer acknowledges being solely responsible for access to the Service via their username and password unless proven fraudulent use. The Customer must immediately inform the Operator in case of loss, theft, or fraudulent use of their login credentials.

Upon creating their customer account, the Customer will receive an email confirming the account creation.

The Customer agrees to:

  • Provide real, accurate, and up-to-date information when filling out the registration form, avoiding false names or unauthorized addresses.
  • Keep their registration information up to date to ensure its accuracy.

The Customer also agrees not to make available or distribute illegal or objectionable information (such as defamatory information or identity theft) or harmful elements (such as viruses). Otherwise, the Operator may suspend or terminate the Customer’s access to the Site at their sole responsibility.

Article 5 – ORDERS

The Operator strives to ensure optimal availability of its Products. Product offers are valid while stocks last.

If, despite the Operator’s best efforts, a Product becomes unavailable after the Customer has placed an order, the Operator will inform the Customer by email as soon as possible. The Customer may then choose between:

  • Receiving a Product of equivalent quality and price to the originally ordered Product, or
  • A refund of the price of the ordered Product within thirty (30) days of the payment of the already paid amounts.

Beyond the refund of the unavailable Product’s price, if requested by the Customer, the Operator is not obligated to provide any cancellation compensation unless the contract’s non-fulfillment is directly attributable to them.

Except where otherwise stated in these General Terms and Conditions and subject to applicable legal withdrawal rights, the Customer’s orders are final and binding.

When placing an order, the Customer must select the chosen Products, add them to their cart indicating the selected Products and desired quantities. The Customer can review their order details and total price, and return to previous pages to correct their cart before confirming it.

The Customer agrees to read and accept the General Terms and Conditions of Sale before confirming the delivery and withdrawal terms and any additional costs before proceeding with payment. Confirmation of the order implies acceptance of the GTC and forms the contract.

The contractual information related to the order (including the order number) will be confirmed by email in due time and at the latest upon delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation as proof. An electronic invoice will be sent by email upon shipment. The Operator also advises the Customer to print and/or archive this invoice for record-keeping.

Any email related to an order will be sent to the email address used by the Customer for their account.

The Operator reserves the right to decline a Customer’s order for legitimate reasons, particularly if:

  • The Customer does not comply with the General Terms and Conditions in effect at the time of their order;
  • The Customer’s order history shows unpaid amounts for previous orders;
  • A previous order is subject to an ongoing dispute;
  • The Customer fails to respond to a confirmation request from the Operator regarding their order.

The Operator archives sales contracts for Products in compliance with applicable legislation. The Customer may request a copy of the contract by contacting cs@veotech.fr.

Any modification of an order by the Customer after confirmation requires the Operator’s approval.

The Customer is responsible for the accuracy of the information provided during the ordering process (including name and delivery address). The Operator cannot be held liable for delivery delays or failures resulting from Customer-provided errors.

The Customer declares having the full legal capacity to enter into these General Terms and Conditions.

Registration is open to adults and minors under the supervision of a parent or legal guardian. Registration is strictly personal to each Customer.

If the Customer violates any provision of these Terms and Conditions, the Operator reserves the right to terminate the Customer’s account without notice.

Article 6 – PAYMENT TERMS AND SECURITY

The Customer expressly acknowledges that any order placed on the Site requires payment.

The Operator reserves the right to verify payment validity before shipping the order.

The Operator uses the online payment solution Stripe.

Orders can be paid using the following methods:

  1. Credit card payment: Transactions are processed through the Operator’s secure banking servers, ensuring that the Customer’s banking details do not transit through the Site. Data is encrypted using SSL (Secure Socket Layer) technology.
  2. Electronic wallet (e.g., PayPal): Customers can use their PayPal account to securely complete their order without sharing banking details.
  3. Bank transfer: The Customer will receive the Operator’s banking details and must specify the order reference when making the transfer. Orders are processed within 48 hours of receiving the transfer.

If payment is unsuccessful, the sale is immediately voided.

Article 7 – PAYMENT OF THE PRICE

The price of the Products applicable at the time of the order is indicated in euros, all taxes included (VAT included), excluding delivery and transport fees. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the promotional advertising period.

The price is payable exclusively in euros (€). The price is due in full upon confirmation of the order. The proposed prices include any discounts and rebates that the Operator may grant.

If delivery or transport charges apply, they will be added to the Product price and indicated separately before the Client validates the order. The total amount due by the Client, along with a detailed breakdown, is shown on the order confirmation page.

Article 8 – FORMATION OF THE CONTRACT

The contract between the Operator and the Client is formed at the moment the Client sends confirmation of their order.

The Client’s attention is specifically drawn to the method of acceptance of an order placed on the Website. When placing an order, the Client must confirm it using the “double-click” technique, meaning that after selecting Products added to the cart, the Client must review and, if necessary, correct the contents of the cart (identification, quantity of selected products, price, delivery terms and charges), then validate the cart by clicking on “I confirm my delivery”, acknowledge acceptance of these General Terms and Conditions by clicking the “I pay” button, and finally confirm the order after entering their payment details. The “double-click” constitutes an electronic signature equivalent to a handwritten signature. It represents irrevocable and unconditional acceptance of the order by the Client.

The Operator ensures the archiving of communications, order forms, and invoices on a reliable and durable medium in order to constitute a faithful and lasting copy. These communications, order forms, and invoices may be presented as evidence of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Clients.

The order may be canceled by the Client by registered letter with acknowledgment of receipt or by written notice on another durable medium in the event of:

  • delivery of a Product that does not conform to the declared characteristics of the Product;
  • delivery exceeding the deadline stated in the order form or, in the absence of such a date, more than thirty (30) days after the conclusion of the contract, following a formal request to deliver within an additional reasonable period that remained unmet;
  • a price increase not justified by a technical modification of the Product imposed by public authorities.

In all such cases, the Client may demand reimbursement of any deposit paid, along with interest calculated at the legal rate from the date of receipt of the deposit.

The order may be canceled by the Operator in the event of:

  • the buyer’s refusal to take delivery;
  • non-payment of the price (or balance of the price) at the time of delivery.

Article 9 – RETENTION OF OWNERSHIP

The Operator retains exclusive ownership of the Products ordered on the Website until full payment of the price has been received, including any applicable shipping fees.

Article 10 – SHIPPING AND DELIVERY

The online sales offers presented on the website are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these geographic areas.

Delivery means the transfer to the customer of physical possession or control of the product.

The Operator offers various delivery or handover options depending on the nature of the product: Standard delivery (5 business days), Express delivery (2 business days), or Pickup Point delivery (7 business days).

Shipping costs are those specified during order finalization and are accepted upon order confirmation.

The Operator commits, in accordance with the delivery date indicated on the website for each product, to deliver the products within a maximum of thirty (30) days after receiving the order.

Delivery times are announced in business days on the website during the order process. These times include the preparation and shipping of the order, as well as the expected delivery time set by the carrier.

The Operator commits to shipping the products in accordance with the times announced on each product page and at the checkout, provided the payment for the order has not been refused.

However, if one or more products cannot be delivered within the initially announced time, the Operator will send an email informing the customer of the new delivery date.

The products will be delivered to the address provided by the customer during the order. It is the customer’s responsibility to ensure that the address is correct. The Operator cannot be held responsible if the address provided by the customer is incorrect, leading to delays or preventing delivery.

At the time of delivery, a receipt may be required to be signed.

No deliveries will be made to a PO Box.

Upon delivery, the customer must verify that the products delivered match the order and that the package is sealed and undamaged. If not, the customer must indicate this on the delivery receipt. No claim will be accepted regarding the quantity or condition of the product if the claim was not made on the delivery receipt.

Article 11 – RIGHT OF WITHDRAWAL

If a delivered product does not fully satisfy the customer, they may return it to the Operator. The customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the Consumer Code, and to exercise this right of withdrawal under Articles L. 221-18 and following of the Consumer Code, the customer is invited to complete the standard withdrawal form by clicking on the following link: [link to form].

The Operator will send an acknowledgment of receipt of the customer’s withdrawal request via email.

If applicable, the customer may exercise their right of withdrawal by notifying the following information to the Operator:

  • Name, address, telephone number, and email address;
  • A clear statement of withdrawal (e.g., letter sent by post, fax, or email, provided these details are available and appear on the standard withdrawal form). The customer may use the standard withdrawal form but it is not mandatory.

Return shipping costs are the responsibility of the customer, unless the item cannot be normally returned by post, in which case the Operator will retrieve the product at its expense.

The exceptions listed in Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, particularly if the order concerns a contract for:

  • The provision of services fully performed before the end of the withdrawal period and whose execution began after the consumer’s prior express agreement and explicit waiver of the right of withdrawal;
  • The provision of goods or services whose price depends on fluctuations in the financial market outside the professional’s control and which may occur during the withdrawal period;
  • The provision of goods made to the consumer’s specifications or clearly personalized;
  • The provision of goods that are likely to deteriorate or expire rapidly;
  • The provision of goods that have been unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons;
  • The provision of goods that, after delivery, by their nature, are mixed inseparably with other items;
  • The provision of alcoholic beverages whose delivery is delayed beyond thirty (30) days and whose agreed price at the time of the contract depends on fluctuations in the market outside the professional’s control;
  • Urgent maintenance or repairs at the consumer’s home explicitly requested by them, limited to necessary spare parts and work required for the emergency;
  • The provision of audio or video recordings or computer software that has been unsealed by the consumer after delivery;
  • The provision of a newspaper, periodical, or magazine, except for subscription contracts to these publications;
  • Contracts concluded at a public auction;
  • Services such as accommodation, transport of goods, car rentals, catering, or leisure activities that must be provided on a specific date or within a determined period.

The returned product must be in its original packaging, in perfect condition, clean, unused, and with any accessories included.

Along with the returned product, the return package must also include a letter specifying the customer’s exact contact details (name, surname, address), the order number, and the original purchase invoice.

The Operator will refund the customer the amount of the product within fourteen (14) days from the receipt of the product and all elements required to process the refund. The refund may be made using the same payment method as that used by the customer. If the customer paid with vouchers or gift cards, the refund may be made in the form of vouchers or gift cards at the Operator’s discretion. The Operator is not obliged to refund additional delivery costs if the consumer explicitly chose a more expensive delivery method than the standard delivery method offered.

By accepting these General Terms and Conditions of Sale, the customer expressly acknowledges being informed of the withdrawal procedures.

Article 12 – CUSTOMER SERVICE

The customer can contact the Operator:

  • At the following number: 0257620665, Monday to Friday, 8 am – 12 pm.
  • By email: cs@veotech.fr, including their name, phone number, the subject of their request, and the order number concerned.

Article 13 – INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole owner of all elements present on the site, including but not limited to all texts, files, images (animated or not), photographs, videos, logos, drawings, models, software, trademarks, visual identity, databases, website structure, and any other intellectual property elements (hereinafter referred to as the “Elements”) protected by French and international laws and regulations regarding intellectual property.

As a result, none of the Elements of the site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcasted, stored, used, rented, or exploited in any way, free of charge or for a fee, by the customer or a third party, by any means and/or on any medium, whether known or unknown today, without prior express written permission from the Operator on a case-by-case basis. The customer is solely responsible for any unauthorized use and/or exploitation.

Moreover, it is specified that the Operator is not the owner of content posted by customers, who remain fully responsible and guarantee the company against any recourse in this regard. Customers grant the Operator a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use the intellectual property content they post on the site for the entire duration of protection of this content.

The Operator reserves the right to take legal action against individuals who do not comply with the prohibitions in this article.

Article 14 – LIABILITY AND WARRANTY

The Operator cannot be held responsible for the non-performance of the contract due to the customer or due to an event considered force majeure by the competent courts or the unforeseeable and insurmountable actions of a third party.

The Operator is not responsible for information imported, stored, or published on the site by customers. The Operator is not liable for any information posted by a customer on the site and for the direct or indirect damages this use could cause to a third party, with the customer who posted the content remaining solely responsible.

The customer acknowledges that the characteristics and limitations of the internet do not guarantee the security, availability, and integrity of data transmissions on the internet. Thus, the Operator does not guarantee that the site and its services will operate without interruption or errors. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to evolve the content and/or presentation.

The Operator is not responsible for the use made by the customer of the site and its services in violation of these General Terms and Conditions and for the direct or indirect damages this use may cause to the customer or a third party. In particular, the Operator cannot be held responsible for false statements made by a customer and their behavior towards third parties. In the event the Operator’s liability is invoked due to such behavior, the customer agrees to indemnify the Operator against any ruling made against them and to reimburse the Operator for all fees, including attorney fees, incurred for their defense.

The customer is solely responsible for all content posted on the site, which they expressly declare to own all rights to and guarantees the Operator that no content violating third-party rights, including intellectual property rights, or constituting an infringement of persons (e.g., defamation, insults, slander, etc.), privacy, public order, and good morals (e.g., apologie des crimes contre l’humanité, incitation à la haine raciale, child pornography, etc.) will be posted. In the event of any violation of the law or breach of these General Terms and Conditions, the Operator may exclude customers who have committed such offenses and remove information related to these disputed contents. The Operator is qualified as a hosting provider concerning content posted by third parties. In this regard, it is reiterated that the Operator has no general obligation to monitor the content transmitted or stored via the site. If the Operator’s liability is sought due to content posted by the customer, the customer agrees to indemnify the Operator against any ruling made against them and to reimburse the Operator for all costs, including attorney fees.

Independently of any additional contractual warranty (commercial guarantee) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Consumer Code (notably L. 217-4 to L. 217-14 of the Consumer Code), and the warranty against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.​Reverso Context

When you act under the legal guarantee of conformity:​

  • You have a period of two (2) years from the delivery of the goods to act;​ammon-rousseau.com
  • You can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;​
  • You are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).​

You can decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between canceling the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.​

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9, and L. 217-12 of the Consumer Code, and Articles 1641, 1644, and the first paragraph of Article 1648 of the Civil Code, as in force at the date of these General Conditions:

Article L.217-4 of the Consumer Code:

“The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made their responsibility by the contract or has been carried out under their responsibility.”​

Article L.217-5 of the Consumer Code:

“The goods conform to the contract:​

1° If they are suitable for the purpose usually expected of similar goods and, where applicable:​

  • If they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;​
  • If they present the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer, or by their representative, particularly in advertising or labeling;​

2° Or if they present the characteristics defined by mutual agreement between the parties or are suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by them.”​

Article L.217-7 of the Consumer Code:

“Lack of conformity that appears within twenty-four months from the delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.​

For second-hand goods, this period is set at six months.​

The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.”​

Article L.217-9 of the Consumer Code:

“In case of lack of conformity, the buyer chooses between repairing and replacing the goods. However, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is manifestly disproportionate compared to the other option, given the value of the goods or the significance of the defect. In such cases, the seller is required to proceed, unless impossible, according to the option not chosen by the buyer.”​

Article L.217-12 of the Consumer Code:

“The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.”​

Article 1641 of the Civil Code:

“The seller is bound to a warranty against hidden defects in the item sold that render it unfit for the use for which it was intended, or that so impair that use that the buyer would not have acquired it, or would have given a lower price for it, if they had known of the defects.”​French Business Law

Article 1644 of the Civil Code:

“In the cases of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded.”​Reverso Context

Article 1648 paragraph 1 of the Civil Code:

“The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”​

It is recalled that the search for amicable solutions prior to any legal action does not interrupt the time limits for action of the legal guarantees nor the duration of any possible contractual guarantee.​

ARTICLE 15 – COMMERCIAL GUARANTEE

The commercial guarantee (contractual commitment of the Operator, in addition to its legal obligations relating to the guarantee of conformity of the Products) is the subject of a written contract in accordance with the provisions of Articles L. 217-15 and following of the Commercial Code, a copy of which is given to the Client.​

ARTICLE 16 – AFTER-SALES SERVICE

After-sales service operations performed by the Operator and not covered by the commercial guarantee are the subject of a contract, a copy of which is given to the Client.​

Claims made under the guarantees must be addressed to the after-sales service at the following contact details:​

Products covered by the guarantees must be returned new, complete, and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.​

The Client will be reimbursed for the return shipping costs no later than thirty (30) days following the receipt of the product by the Operator.​

ARTICLE 17 – PERSONAL DATA

For more information regarding the use of personal data by the Operator, please read the Privacy Policy (the “Policy”). You can consult this Policy at any time on the Site.

Article 18 – HYPERTEXT LINKS

The hypertext links available on the Site may lead to third-party websites not operated by the Operator. They are provided solely for the Client’s convenience, to facilitate the use of available resources on the Internet. If the Client uses these links, they will leave the Site and agree to use the third-party sites at their own risk, or as the case may be, according to the terms governing those sites.

The Client acknowledges that the Operator does not control nor contribute in any way to the drafting of the terms of use and/or the content found on these third-party websites.

Consequently, the Operator cannot be held liable in any way for the existence of such hypertext links.

Moreover, the Client acknowledges that the Operator does not endorse, guarantee, or assume any responsibility for all or part of the terms of use and/or the content of such third-party sites.

The Site may also contain promotional hypertext links and/or advertising banners leading to third-party sites not operated by the Operator.

The Operator invites the Client to report any hypertext link present on the Site that allows access to a third-party website offering content that violates laws and/or accepted standards of morality.

The Client may not use and/or insert a hypertext link pointing to the Site without the prior written consent of the Operator, granted on a case-by-case basis.

Article 19 – REFERENCES

The Client authorizes the Operator to mention the Client’s name and logo as a reference in its communication materials (brochures, website, commercial proposals, press relations, press releases, press kits, internal communication, etc.).

Article 20 – GENERAL PROVISIONS

ENTIRE AGREEMENT

These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They represent the entire rights and obligations of the Company and the Operator with respect to their subject matter. Should one or more provisions of these General Terms and Conditions be declared void under a law, regulation, or final decision of a competent court, the remaining provisions will retain their full force and effect. Furthermore, the failure of either party to enforce any provision of these General Terms and Conditions shall not be interpreted as a waiver of that party’s right to enforce it in the future.

CHANGES TO THE TERMS

The Operator reserves the right to modify the content of the Site or the services available on it at any time and without notice, and/or to temporarily or permanently cease operating all or part of the Site.

Moreover, the Operator reserves the right to change the Site’s URL or these General Terms and Conditions at any time and without notice. Therefore, the Client must refer to these General Terms and Conditions before each use of the Site.

The Client acknowledges that the Operator cannot be held liable in any way to the Client or to any third party for such modifications, suspensions, or cessations.

The Operator advises the Client to save and/or print these General Terms and Conditions for safe and durable storage, so they can be referred to at any time during the execution of the contract if needed.

CLAIMS – MEDIATION

In case of a dispute, you should first contact the company’s customer service at the following address: cs@littorelle.com

In the event of a dispute between the professional and the consumer, they shall endeavor to find an amicable solution.

Failing an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator to whom the professional belongs, namely the Association des Médiateurs Européens (AME CONSO), within one year of the written complaint addressed to the professional.

The referral to the consumer mediator must be made:

– Either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
– Or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS, FRANCE.

The mediator will attempt, independently and impartially, to bring the parties together to reach an amicable solution. The parties remain free to accept or refuse mediation and, in the event of mediation, to accept or refuse the solution proposed by the mediator.

APPLICABLE LAW

These General Terms and Conditions are governed by, interpreted, and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CLIENT

The Client acknowledges having read these General Terms and Conditions carefully.

By registering on the Site, the Client confirms having read and accepted the General Terms and Conditions, thus being contractually bound by their terms.

The applicable General Terms and Conditions are those available on the date of the order, and a dated copy may be provided to the Client upon request. It is specified that any changes to the General Terms and Conditions made by the Operator will not apply to any order placed prior to such changes, unless expressly agreed upon by the Client who placed the order.