{"id":466,"date":"2025-04-03T09:37:48","date_gmt":"2025-04-03T07:37:48","guid":{"rendered":"https:\/\/littorelle.com\/en\/?page_id=466"},"modified":"2025-04-03T09:37:50","modified_gmt":"2025-04-03T07:37:50","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/littorelle.com\/en\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SHIPPING<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">Delivery times are provided as an estimate only. It is the buyer\u2019s responsibility to ensure the accuracy of the shipping address. In case of an incomplete or incorrect address, the return and re-shipping costs will be at the buyer\u2019s expense.<\/p>\n\n\n\n<p style=\"font-size:18px\">A tracking number will be available to follow the shipment of your order.<\/p>\n\n\n\n<p style=\"font-size:18px\">For deliveries to a pickup point, the recipient or buyer must comply with the pickup conditions. If these conditions are not met, return and re-shipping costs will be charged to the recipient or buyer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>RETURNS<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">To be eligible for a return, your item must be in the same condition as received, in its original packaging. You have <strong>30 days<\/strong> to request a return and refund.<\/p>\n\n\n\n<p style=\"font-size:18px\">To initiate a return, please email us via the <strong>Contact<\/strong> page or directly at <strong><a class=\"\">contact@littorelle.com<\/a><\/strong>, providing your <strong>order number<\/strong> and <strong>reason for return<\/strong>. We will then inform you of the return procedures (packaging, etc.).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Partial Refunds (if applicable)<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">Certain situations may result in a <strong>partial refund<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any item that is not in its original condition, is damaged, or has missing accessories<\/li>\n\n\n\n<li>Any item returned more than <strong>30 days<\/strong> after purchase<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>REFUNDS (if applicable)<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">Once we receive and inspect your returned item, we will notify you by email confirming receipt and informing you of the <strong>approval or rejection<\/strong> of your refund.<\/p>\n\n\n\n<p style=\"font-size:18px\">If approved, the refund will be processed and automatically credited to your original payment method within <strong>30 days<\/strong>. If you experience any issues, please contact us at <strong><a class=\"\">contact@littorelle.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>EXCHANGES (if applicable)<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">We only replace items if they are <strong>defective or damaged<\/strong>. If you need an exchange, please email us at <strong><a class=\"\">contact@littorelle.com<\/a><\/strong>, and we will provide the return address and exchange instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>RETURN SHIPPING FEES<\/strong><\/h3>\n\n\n\n<p style=\"font-size:18px\">Return shipping costs are at your <strong>own expense<\/strong> and are <strong>non-refundable<\/strong>.<\/p>\n\n\n\n<p style=\"font-size:18px\">For returns valued over <strong>\u20ac50<\/strong>, we recommend using a <strong>tracked shipping service<\/strong>.<\/p>\n\n\n\n<p style=\"font-size:18px\">We cannot be held responsible for lost or incomplete return shipments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SHIPPING Delivery times are provided as an estimate only. It is the buyer\u2019s responsibility to ensure the accuracy of the shipping address. In case of an incomplete or incorrect address, the return and re-shipping costs will be at the buyer\u2019s &hellip; <a class=\"kt-excerpt-readmore\" href=\"https:\/\/littorelle.com\/en\/shipping-returns\/\" aria-label=\"Shipping &amp; Returns\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"kt_blocks_editor_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-466","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"oana","author_link":"https:\/\/littorelle.com\/en\/author\/oana\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/pages\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/comments?post=466"}],"version-history":[{"count":1,"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/pages\/466\/revisions"}],"predecessor-version":[{"id":467,"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/pages\/466\/revisions\/467"}],"wp:attachment":[{"href":"https:\/\/littorelle.com\/en\/wp-json\/wp\/v2\/media?parent=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}